Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Vendly Technologies (Private) Limited ("Vendly", "we", "us", or "our") regarding your access to and use of the Vendly platform, website, and services (collectively, the "Service").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.

2. Eligibility

To use Vendly, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into a binding contract
• Provide accurate and complete registration information
• Not be prohibited from using the Service under applicable laws
• Comply with all local, state, national, and international laws

By creating an account, you represent and warrant that you meet these requirements.

3. Account Registration and Security

3.1 Account Creation

When you create an account, you must provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3.2 Account Security

You agree to:

• Use a strong, unique password
• Not share your account credentials with others
• Notify us immediately of any unauthorized access
• Be responsible for all activity under your account

3.3 Account Termination

You may delete your account at any time through your account settings. Upon deletion, your data will be permanently removed within 30 days, except where retention is required by law.

4. Use of the Service

4.1 License Grant

Subject to these Terms, Vendly grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes.

4.2 Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree NOT to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights of others
• Sell illegal, counterfeit, or stolen goods
• Upload malicious code, viruses, or harmful content
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the Service
• Scrape, harvest, or collect user data without permission
• Use the Service to spam or send unsolicited communications
• Impersonate another person or entity
• Engage in fraudulent or deceptive practices

4.3 Prohibited Products and Services

You may not use Vendly to sell or promote:

• Illegal drugs, weapons, or controlled substances
• Counterfeit or unauthorized goods
• Stolen property or goods obtained through illegal means
• Adult content or services (pornography, escort services)
• Tobacco, e-cigarettes, or vaping products (where prohibited)
• Gambling or betting services (where prohibited)
• Hate speech, discriminatory, or violent content
• Personal information or identity documents
• Pyramid schemes or multi-level marketing (MLM)

5. Content and Intellectual Property

5.1 Your Content

You retain all ownership rights to the content you upload to Vendly, including product descriptions, images, store information, and customer data ("Your Content"). By uploading content, you grant Vendly a limited license to host, store, and display Your Content solely to provide the Service.

5.2 Content Responsibility

You are solely responsible for Your Content and the consequences of posting or publishing it. You represent and warrant that:

• You own or have the necessary rights to Your Content
• Your Content does not violate any third-party rights
• Your Content complies with these Terms and applicable laws

5.3 Vendly's Intellectual Property

The Service, including its design, features, code, and branding, is owned by Vendly and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or reverse engineer any part of the Service without our written permission.

5.4 Feedback

If you provide feedback, suggestions, or ideas about the Service, you grant Vendly a perpetual, royalty-free license to use and incorporate such feedback without compensation or attribution.

6. Pricing and Payment (MVP Phase)

6.1 Current Pricing

During the MVP phase, Vendly offers:

• Free trial with limited features
• Basic and Pro subscription plans (pricing to be announced)
• No transaction fees on orders during MVP

6.2 Payment Processing

Payment processing for customer orders is not currently enabled. When enabled, payments will be processed through trusted third-party providers (Stripe, PayPal).

6.3 Refund Policy

If you subscribe to a paid plan, you may request a full refund within 7 days of your initial subscription. After 7 days, subscriptions are non-refundable but you may cancel at any time to avoid future charges.

6.4 Price Changes

We reserve the right to change our pricing. We will provide at least 30 days' notice before any price increases for existing subscribers.

7. Service Availability and Modifications

7.1 Service Availability

We strive to provide reliable service, but we do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or technical issues.

7.2 Modifications to the Service

We reserve the right to modify, suspend, or discontinue any part of the Service at any time. During the MVP phase, features may be added, changed, or removed as we develop the platform.

7.3 Beta Features

Some features may be labeled as "beta" or "experimental." These features are provided as-is and may not function as expected.

8. User Responsibilities

As a Vendly user, you are responsible for:

• Managing your store and product listings accurately
• Fulfilling orders placed through your store
• Providing customer service to your customers
• Complying with consumer protection laws
• Collecting and remitting applicable taxes
• Handling shipping and delivery (when applicable)
• Managing refunds and disputes with your customers
• Ensuring product descriptions are truthful and not misleading

Vendly is a platform provider and is not responsible for transactions between you and your customers.

9. Privacy and Data Protection

Your use of the Service is also governed by our Privacy Policy. By using Vendly, you consent to our collection and use of your information as described in the Privacy Policy.

You are responsible for complying with applicable data protection laws when collecting and processing your customers' personal information.

10. Termination and Suspension

10.1 Termination by You

You may terminate your account at any time by deleting it through your account settings or by contacting us at support@vendly.pk.

10.2 Termination by Vendly

We may suspend or terminate your account immediately, without prior notice, if:

• You violate these Terms
• You engage in fraudulent or illegal activity
• We are required to do so by law
• Your account has been inactive for an extended period
• We discontinue the Service

10.3 Effect of Termination

Upon termination:

• Your access to the Service will be immediately revoked
• Your data will be deleted within 30 days (unless required by law)
• You remain responsible for any outstanding fees
• Provisions that should survive termination will continue to apply

11. Disclaimers and Limitations of Liability

11.1 "AS IS" Service

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. VENDLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

11.2 No Guarantee of Results

We do not guarantee that the Service will meet your requirements, be error-free, or result in any particular sales or business outcomes.

11.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VENDLY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID TO VENDLY IN THE 12 MONTHS PRECEDING THE CLAIM, OR $100, WHICHEVER IS GREATER.

12. Indemnification

You agree to indemnify, defend, and hold harmless Vendly, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of or related to:

• Your use of the Service
• Your violation of these Terms
• Your violation of any rights of another party
• Your Content or products sold through your store
• Transactions with your customers

13. Dispute Resolution

13.1 Informal Resolution

If you have a dispute with Vendly, please contact us at support@vendly.pk to attempt to resolve the issue informally.

13.2 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where Vendly is incorporated, without regard to conflict of law principles.

14. General Provisions

14.1 Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by email or through the Service. Your continued use after changes are posted constitutes acceptance of the updated Terms.

14.2 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Vendly regarding the Service.

14.3 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

14.4 No Waiver

Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision.

14.5 Assignment

You may not assign or transfer these Terms without our written consent. We may assign these Terms without restriction.

15. Contact Information

If you have questions about these Terms, please contact us: