Privacy Policy

1. Introduction

Welcome to Vendly Technologies (Private) Limited ("Vendly", "we", "us", or "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our e-commerce platform and services.

By using Vendly, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide when using Vendly:

• Account Information: Name, email address, password (encrypted)
• Store Information: Store name, description, branding elements
• Product Data: Product names, descriptions, images, pricing, inventory
• Customer Orders: Customer names, email addresses, order details
• Communications: Messages sent through our contact forms or support emails

2.2 Automatically Collected Information

When you access Vendly, we automatically collect certain information:

• Usage Data: Pages visited, features used, time spent on platform
• Device Information: Browser type, operating system, IP address
• Cookies: Essential cookies for authentication and session management

2.3 Information We Don't Collect

During our MVP phase, we do NOT collect:

• Payment card information (no payment processing enabled)
• Third-party tracking data
• Social media data
• Biometric information

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide and maintain your online store
• Account Management: To manage your account and authenticate your identity
• Order Processing: To facilitate order management between you and your customers
• Communication: To send service updates, respond to inquiries, and provide support
• Improvement: To analyze usage patterns and improve our platform
• Security: To detect, prevent, and address technical issues or fraudulent activity
• Compliance: To comply with legal obligations and enforce our terms

4. Information Sharing and Disclosure

4.1 We Do Not Sell Your Data

Vendly does not sell, rent, or trade your personal information to third parties for marketing purposes.

4.2 When We Share Information

We may share your information only in the following circumstances:

• Service Providers: With trusted partners who help us operate our platform (hosting, analytics)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: All passwords are encrypted using industry-standard hashing
• Secure Hosting: Data stored on secure, managed infrastructure
• Access Controls: Limited employee access to personal data
• Regular Monitoring: Continuous monitoring for security threats

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Active Accounts: Data retained while your account is active
• Deleted Accounts: All personal data permanently deleted within 30 days of account deletion
• Legal Requirements: Some data may be retained longer if required by law
• Anonymized Data: Aggregated, anonymized data may be retained for analytics

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and personal data
• Data Portability: Receive your data in a structured, machine-readable format
• Opt-Out: Unsubscribe from marketing communications
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us at support@vendly.pk.

8. Cookies and Tracking

Vendly uses cookies to improve your experience:

• Essential Cookies: Required for authentication and core functionality
• Session Cookies: Maintain your login state during your session
• No Third-Party Trackers: We do not use advertising or analytics cookies from third parties

You can control cookies through your browser settings, but disabling essential cookies may affect platform functionality.

9. Children's Privacy

Vendly is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you are under 18, please do not use our services or provide any information. If we learn that we have collected information from a child under 18, we will delete it immediately.

10. International Data Transfers

Vendly operates globally and may transfer your data to countries outside your residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws, including GDPR requirements for international transfers.

11. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on this page
• Updating the "Last Updated" date
• Sending an email notification for significant changes

Your continued use of Vendly after changes are posted constitutes your acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: